92par Privacy Policy – How We Handle Your Personal Data

1 Introduction

This Privacy Policy describes how 92par ("the platform", "we", "us") collects, stores, uses and protects the personal information of players who register and use the 92par online betting and casino platform, available at 92par.app and through the 92par mobile application.

The platform is operated for the benefit of registered players in Pakistan. All services – sports betting including cricket and PSL markets, live casino, slots and all associated account and payment functions – are covered by this policy.

This policy should be read alongside the Terms and Conditions, which are available at /terms-conditions, and the Responsible Gaming policy at /responsible-gaming. Together these documents form the complete framework governing your relationship with the 92par platform.

We take data privacy seriously. Personal information collected through 92par is used only for the purposes set out in this policy and is not sold to third parties for marketing purposes. The sections below explain in detail what data is collected, why, and what choices you have regarding that data.

2 Data We Collect

The categories of personal data 92par collects depend on how you interact with the platform. The main categories are set out in the table below.

Data You Do Not Need to Provide

You are not required to provide data beyond what is necessary for the service you are using. Registration requires the basics listed above. Identity verification is only requested where necessary – typically when processing withdrawals above certain thresholds or when required by our internal compliance processes. You may request clarification on why any specific data item is being requested before providing it.

3 How We Use Your Data

Personal data collected by 92par is used for the following purposes:

• Operating your account – maintaining your balance, processing bets, crediting winnings and handling withdrawals to your JazzCash, Easypaisa, Raast or bank account.
• Identity verification and fraud prevention – confirming that account holders are who they say they are and are of legal age to use the platform.
• Responsible gaming monitoring – using activity data to identify patterns that may suggest a player needs support, and to apply limits or restrictions where appropriate under the responsible gaming framework.
• Platform improvement – analysing how players use the sports betting, live casino and slots sections to improve performance, fix issues and develop new features.
• Customer support – using your account information and communication history to assist with support queries efficiently.
• Security – detecting and preventing unauthorised access, account fraud and abuse of promotional offers.
• Legal and compliance obligations – retaining certain records for the periods required under applicable laws and our internal compliance standards.

4 Sharing Your Data

92par does not sell personal data. Data is shared with third parties only in the following limited circumstances:

• Payment Processors: JazzCash, Easypaisa, Raast, and bank partners receive the minimum necessary data to process your transactions. These providers operate under their own privacy and security standards.
• Identity Verification Providers: Where identity verification is required, relevant documents may be processed by a third-party KYC provider operating under appropriate security standards.
• Game Providers: Live casino and slot game providers may receive session data necessary to operate the games, such as player ID and game round results. No additional personal data is shared.
• Technical Infrastructure Providers: Cloud hosting and platform infrastructure providers may process data as part of operating the service. These providers are bound by data processing agreements.
• Legal Requirements: 92par may disclose personal data where required to do so by applicable law, court order or legal process. We will only disclose the minimum data necessary in response to any such requirement.

When data is shared with any third party in the categories above, it is shared only to the extent necessary for the specific purpose. 92par takes reasonable steps to ensure that third-party service providers handle data appropriately.

5 Payment Data and Financial Information

All deposits and withdrawals on 92par are processed in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, standard bank transfers, debit and credit cards, and mobile wallets.

• Card details are not stored on 92par's own servers. Card transactions are handled by a PCI-DSS compliant payment processor. 92par retains only a tokenised reference and the last four digits of a card for identification purposes.
• Mobile wallet transactions via JazzCash or Easypaisa are processed through the respective payment provider APIs. Your mobile number associated with the wallet is stored against your account to facilitate withdrawals to the correct account.
• Bank transfer details including account numbers provided for Raast or standard bank transfers are stored securely and used only to process your withdrawal requests.
• Full transaction history is stored for each account for the applicable data retention period and is available to you through the account transaction history section.

6 Cookies and Tracking Technologies

92par uses cookies and similar technologies on the website and in the mobile app. Cookies are small text files placed on your device that help the platform function correctly and improve your experience.

Types of Cookies We Use

• Essential Cookies: Required for the platform to operate. These include session authentication cookies that keep you logged in and cookies that remember your account preferences. Disabling these will prevent the platform from functioning correctly.
• Performance Cookies: Used to understand how players navigate the platform, which pages are visited most, and where errors occur. This data is aggregated and does not identify individual users.
• Functional Cookies: Remember choices such as preferred language, saved bet slip settings and display preferences.
• Security Cookies: Help detect unusual account activity and protect against fraudulent logins.

You can manage cookie settings through your browser. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will affect your ability to use the platform. The mobile app uses equivalent technologies and these can be managed through your device's app permissions.

7 How Long We Keep Your Data

92par retains personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal or compliance obligations that require retention beyond the period of account activity.

• Active account data is retained for the lifetime of the account.
• Following account closure, core account records and transaction history are retained for a minimum of five years for compliance purposes.
• Identity verification documents are retained for the period required by applicable anti-money laundering and KYC standards.
• Support and communication records are retained for three years after the last relevant interaction.
• Device and session logs are retained for a shorter period – typically up to twelve months – unless a specific account review or security investigation requires longer retention.

When data is no longer required and the retention period has expired, it is deleted or anonymised so that it can no longer be linked to an individual player.

8 How We Protect Your Data

The security of your personal data is important to us. 92par implements the following measures to protect information stored and processed on the platform:

• Data transmitted between your device and the 92par platform is encrypted using TLS (Transport Layer Security).
• Stored personal data is protected with encryption at rest where appropriate to the sensitivity of the data.
• Access to player data is restricted on a need-to-know basis. Staff accounts use role-based access controls and are subject to regular review.
• The platform uses multi-factor authentication for internal administrative access to player data systems.
• Security reviews and testing are conducted on a regular basis to identify and address vulnerabilities.

9 Your Data Rights

As a player on 92par, you have the following rights regarding your personal data. Requests relating to any of these rights can be submitted to the support team using the contact details in Section 12.

Requests will be responded to within a reasonable timeframe, typically within 30 days. We may need to verify your identity before fulfilling a data access or deletion request to ensure we are responding to the account holder and not a third party.

10 Minors and Under-18 Players

If you believe that a minor has accessed or registered on 92par, please report this to the support team immediately using the contact details in Section 12. We take age verification seriously and may request proof of age at any point during the account lifecycle.

Account holders are responsible for ensuring that no one under 18 has access to their account credentials or is able to use the platform through their account. If you share a device with younger family members, we recommend using the account lock or session timeout features and not saving your login credentials on shared devices.

11 Changes to This Privacy Policy

92par reserves the right to update this Privacy Policy at any time. Where changes are material – such as changes to the categories of data collected, the purposes for which data is used, or how long it is retained – registered players will be notified by email or through a platform notification before the changes take effect.

The "Last Updated" date at the top of this page reflects the most recent revision. It is your responsibility to review the Privacy Policy periodically. Continued use of the platform after a notified change has taken effect constitutes your acceptance of the revised policy.

Minor changes such as corrections of wording or clarifications that do not alter the substance of the policy may be made without advance notice.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a concern about how your personal data is being handled, please contact the 92par support team:

For urgent requests such as suspected unauthorised account access or data breach concerns, please mark your message as urgent and include as much detail as possible about the issue. These queries are prioritised and handled as quickly as possible.

If you wish to exercise your right to deletion or to close your account, you can also initiate this through the account settings section of the platform in addition to contacting support by email.